Government devices asking the user to call a 1- 800 number where an intruder masquerading as a service desk analyst takes remote control of your device. Government has become aware of malicious pop-ups appearing on B.C. Public Service employee and believe your system may be compromised or at risk, please contact the 7-7000 Service Desk via email or phone 1-86, option 3.
You can review guidance on how to set up MFA for personal accounts here: Microsoft account security info & verification codes - and at the end of the article you find links to the correct community and support options.įinally there is also an option to reset password and security information all together: Recover your account (live.Cyber security alerts and notifications provide timely information about current security issues, vulnerabilities, and threats. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Also it might show options to use another email address or phone number.ĭoing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those.
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